Waste Collection Streatham Privacy Policy

This Privacy Policy explains how Waste Collection Streatham collects, uses, stores and protects personal data relating to our customers in the Streatham area. It also explains the lawful bases on which we process personal data, how long we keep it, the processors we work with, and the rights you have under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all customers and prospective customers of Waste Collection Streatham located in our service area, including individuals, households and business clients who request, use or enquire about our waste collection and related services.

Who we are and how to contact us

Waste Collection Streatham is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why your personal data is processed when you use our services or interact with us.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details published on our website or on your service agreement or invoice. When you contact us about privacy matters, please include your name, contact details and a clear description of your request so that we can respond efficiently.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:

Identification and contact details such as your full name, postal address, property details relevant to waste collection, billing address, email address, landline and mobile telephone numbers.

Service information such as the type of waste collection or related services you request, frequency of collections, access instructions for your property, and records of bookings, amendments, cancellations and service notes.

Billing and payment information such as payment method, payment status, invoices, receipts and related financial records. We do not store full card details on our own systems if you pay by card. Where payment processors are used, card details are handled securely by them.

Communication records such as emails, contact form submissions, letters, call notes and any complaints or feedback you provide, including the date, time and content of your communications with us.

Technical and usage information such as basic device and browser data, IP address and interaction data relating to the use of our website or online booking tools, to the extent that this is necessary for security, troubleshooting and service improvement.

In some cases we may also collect information about your preferences, such as your preferred contact method or preferred collection times, where this information is relevant to the service we provide.

How we collect personal data

We collect personal data directly from you when you contact us by telephone, email or contact form, when you request a quotation, make a booking, enter into a service agreement or pay for our services.

We may also receive personal data indirectly where someone else arranges waste collection on your behalf, for example a landlord, property manager or business administrator, or where your details are included as a site contact for operational purposes.

Limited technical information may be collected automatically when you use our website or online tools, such as IP address and browser type, to maintain security and to help us understand how our website is used.

Lawful bases for processing

We will only process your personal data when we have a lawful basis to do so under data protection laws. Depending on the context, we rely on the following lawful bases:

Contract. We process personal data where it is necessary to enter into a contract with you or to perform a contract for waste collection and related services. This includes processing data to provide quotations, set up accounts, schedule collections, manage access instructions, issue invoices and handle payments.

Legal obligation. We process certain data where we are required to do so by law, such as maintaining accounting and tax records, complying with waste management regulations, and responding to valid requests from regulatory or public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate interests, provided that these are not overridden by your rights and interests. Our legitimate interests include managing and improving our services, handling enquiries and complaints, ensuring the security of our systems and staff, and maintaining appropriate business records.

Consent. In certain situations, for example where we would like to send you specific marketing communications that are not covered by our legitimate interests, we may rely on your consent. Where consent is the basis, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How we use personal data

We use the personal data we collect for the following purposes:

To provide and manage waste collection and related services, including setting up your account, arranging collections, managing changes to your service and communicating with you about service updates.

To handle quotations, enquiries and customer support requests, including responding to questions, providing service information and resolving issues or complaints.

To manage billing and payments, including issuing invoices, recording payments, handling payment queries and dealing with refunds where applicable.

To manage our business operations, including planning routes and schedules, monitoring service performance, training staff and improving our services and customer experience.

To comply with legal and regulatory obligations, such as financial record keeping and compliance with waste management laws and regulations.

To protect our rights, property and safety, and those of our staff, customers and others, including the detection and prevention of fraud or misuse of our services.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.

We may share data with service providers acting as processors on our behalf, such as payment processing providers, accounting or billing support providers, IT and hosting providers, route planning or scheduling tools, and customer service or communications platforms. These processors are only permitted to use your personal data in accordance with our instructions and must implement appropriate security measures.

In some cases we may need to share information with professional advisers such as accountants or legal advisers, or with insurers, where this is necessary to manage our business, obtain advice or handle claims.

We may also share personal data where required by law or regulation, or where we are compelled to do so by a competent authority, court or regulatory body, or where it is necessary to establish, exercise or defend legal claims.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting or reporting requirements.

Customer account and service records are generally retained for the duration of your relationship with us and for a reasonable period afterwards, to respond to queries, manage any disputes and maintain appropriate business records. This period will usually be up to six years after the end of the relevant financial year, in line with standard limitation and record keeping periods.

Financial and invoicing information is retained for as long as required by applicable tax and accounting laws. Communication records may be kept for a shorter or longer period depending on the content and context, for example where they relate to ongoing disputes or legal matters.

When personal data is no longer needed for the purposes described in this Privacy Policy, we will take steps to delete or anonymise it securely.

International transfers

Our main operations are based in the United Kingdom and we aim to keep your personal data within the UK or the European Economic Area where possible. However, some of our external service providers may be located outside these areas. Where this is the case, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other approved mechanisms under data protection law.

Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees, contractors and service providers who need it for their roles, using secure systems where appropriate, and maintaining policies and procedures designed to protect data integrity and confidentiality.

While we take these steps to protect your data, no transmission of information over the internet or storage system can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information, such as being careful with the information you share with us and keeping any account details or communication channels secure.

Your data protection rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

The right to access your personal data. You have the right to request confirmation that we are processing your personal data and to receive a copy of that data.

The right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This is sometimes known as the right to be forgotten.

The right to restriction of processing. You may ask us to restrict the way we use your personal data in certain situations, for example while we are investigating a concern about its accuracy.

The right to data portability. Where processing is based on consent or a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller.

The right to object. You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or your service documentation. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, we would encourage you to contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection matters in the United Kingdom.

Scope and updates to this Privacy Policy

This Privacy Policy applies to all Waste Collection Streatham customers and prospective customers within our Streatham service area. By contacting us, requesting a quotation or using our services, you acknowledge that you have read this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will be effective from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.